[fivestones]

i rarely check the webmail that comes along with my domain package. i decided to do so the other day, and went to webmail.[mydomain].com and i couldn't remember the login and password. i tried a bunch of possibilities that came to mind, and then suddenly the page wouldn't load. i tried a bunch of times but still nothing. then i found that i couldn't load the main page of my website [mydomain].com. at first i thought it was down, but i tried from a different internet connection and through a web proxy and then it came up.

all i can make out is that my ip address has been banned from my own web site for not entering the correct password in the webmail too many times. how can i unban myself?
and maybe i should go through the forums looking for this one but while i'm right here i'll just ask: once i'm unbanned, how can i retrieve the correct username and password for the webmail client?

thanks!

[nani]

Hello fivestones,

You have not been banned by your own site. You have been banned from server's firewall where your site resides. Your IP can be unbanned by your host only. Please contact him and provide him your local machine IP address.

Once you are unbanned, You need to login to your control panel and change the password of the email account for which you want to access webmail.

Thank you.